Terms & Conditions
The Sleep Health Organization, Inc.
Last reviewed: April 2026
Welcome to The Sleep Health Organization. Please read these Terms and Conditions carefully before using our website or services. By accessing or using our website, enrolling in any course or program, or purchasing any product or service offered by The Sleep Health Organization, you agree to be bound by these Terms and Conditions. If you do not agree, please do not access or use our website or services.
01. ABOUT THE SLEEP HEALTH ORGANIZATION
The Sleep Health Organization, Inc. ("SHO," "we," "us," or "our") is a physician-led educational organization incorporated in Ontario, Canada. SHO provides continuing medical education, professional certification programs, and evidence-based sleep health resources for healthcare professionals and families.
These Terms and Conditions govern your use of:
- The SHO website at www.thesleephealth.org and all associated pages
- The SHIP™ Sleep Health Intelligence Program and all course materials
- Any digital products, downloadable resources, or guides offered by SHO
- Any events, webinars, or CME programs hosted by SHO
- Any communications or services accessed through SHO platforms
02. ELIGIBILITY & ACCEPTANCE OF TERMS
By accessing our website or purchasing any SHO product or service, you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding agreement
- You are accessing SHO content for lawful purposes only
- You agree to comply with all applicable laws and regulations in your jurisdiction
If you are accessing SHO content on behalf of an organization or institution, you represent that you have the authority to bind that organization to these Terms and Conditions.
03. EDUCATIONAL PURPOSE & MEDICAL DISCLAIMER
All content published by The Sleep Health Organization including articles, guides, course materials, videos, social media posts, downloadable resources, and any content delivered through the SHIP™ program or SHO platforms is provided for general educational and informational purposes only.
Nothing on this website or within any SHO resource constitutes medical advice, a clinical diagnosis, a treatment recommendation, or a substitute for consultation with a qualified healthcare provider. SHO is not a medical clinic and does not provide medical services or individual clinical advice.
Healthcare professionals are responsible for applying independent professional judgment in accordance with the standards of practice in their jurisdiction. Parents and caregivers should consult their child's physician before making any changes to care or treatment.
Use of this website or enrollment in any SHO program does not establish a physician-patient relationship between you and Dr. Anya McLaren-Barnett or any other SHO team member.
For full details, please refer to our Legal & Disclaimer page at:
https://www.thesleephealth.org/pages/legal
04. COURSE ENROLLMENT & PAYMENTS
Enrollment
Upon purchasing access to any SHO course or certification program, including SHIP™, you will receive access to the course materials as described on the relevant product page. Access is granted to the individual purchaser only and is non-transferable.
Payment
All prices are listed in United States Dollar (USD) unless otherwise stated. Payment is processed securely through our third-party payment processor. By completing a purchase, you authorize SHO to charge the applicable fees to your selected payment method.
Refund Policy
We want you to be satisfied with your purchase. Our refund policy is as follows:
Refunds are only available if both of the following conditions are met at the time of the request:
- The refund request is submitted within 14 days of the date of purchase, AND
- No more than 20% of the course content has been accessed
Both conditions must be satisfied. Whichever threshold is reached first closes eligibility for a refund. If you have accessed more than 20% of the course content, a refund will not be issued regardless of how many days have passed since purchase. If 14 days have passed since purchase, a refund will not be issued regardless of how much content has been accessed.
Refunds will not be issued under any circumstances once a certificate of completion or CME credit documentation has been generated or issued.
Refunds are not available for live events or webinars once the event date has passed.
To request a refund, contact us at [email protected] within the eligible window with your order details and confirmation of the content accessed. SHO reserves the right to verify course access records before processing any refund request.
CME Credits & Accreditation
SHO courses carrying Royal College MOC Section 3 and CFPC Mainpro+ accredited CME credits are offered in accordance with the requirements of the relevant accrediting bodies. It is the responsibility of the individual learner to ensure that credits claimed meet the requirements of their professional regulatory body.
05. INTELLECTUAL PROPERTY
All content on the SHO website and within SHO programs including but not limited to text, articles, course materials, videos, audio recordings, graphics, logos, trademarks, and the SHIP™ program name and curriculum is the exclusive intellectual property of The Sleep Health Organization, Inc. and is protected by Canadian copyright law, trademark law, and applicable international intellectual property laws.
You may not, without the express written consent of SHO:
- Copy, reproduce, distribute, or republish any SHO content in any format
- Use SHO content for commercial purposes or financial gain
Modify, adapt, translate, or create derivative works from SHO content - Use any SHO trademarks, logos, or program names including SHIP™ in any manner
- Share course login credentials or course materials with any third party
Use SHO content to train, develop, or improve any artificial intelligence or machine learning system
Unauthorized use of SHO intellectual property may result in termination of access and legal action.
Personal Use
You may access and use SHO content solely for your own personal educational and professional development purposes. Single copies of downloadable resources may be saved for personal reference only.
06. USER CONDUCT
By using the SHO website and services, you agree not to:
- Use the website for any unlawful, fraudulent, or harmful purpose
- Attempt to gain unauthorized access to any part of the website or SHO systems
- Upload, transmit, or distribute any content that is defamatory, offensive, or infringes the rights of any third party
- Impersonate any person or entity or misrepresent your affiliation with any organization
- Interfere with the security, integrity, or performance of the website
Scrape, crawl, or systematically extract data from the website without written permission - Use automated tools or bots to access or interact with SHO content
SHO reserves the right to suspend or terminate access for any user who violates these terms.
07. PRIVACY & DATA PROTECTION
SHO is committed to protecting your privacy. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at:
https://www.thesleephealth.org/pages/privacy-policy
By using our website or services, you consent to the collection and use of your personal information in accordance with our Privacy Policy. SHO complies with applicable privacy legislation including PIPEDA and CASL in Canada, CCPA in the United States, the Australian Privacy Act 1988, and the New Zealand Privacy Act 2020.
Cookie Policy
Our website uses cookies and similar tracking technologies to improve your experience and measure site performance. By continuing to use our website, you consent to our use of cookies in accordance with the preferences set through our cookie consent tool. You may manage your cookie preferences at any time using the cookie settings banner on our website.
08. THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites, tools, or services for reference or convenience. SHO does not endorse, control, or take responsibility for the content, accuracy, availability, or privacy practices of any third-party website or service.
SHO uses third-party service providers including payment processors, email marketing platforms, and course delivery platforms to operate its programs. Your use of those services is subject to their respective terms and privacy policies.
09. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, The Sleep Health Organization, Inc., its founders, directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:
- Your use of or inability to use the SHO website or services
- Any errors, omissions, or inaccuracies in SHO content
- Any clinical decisions made in reliance on SHO educational content
- Unauthorized access to or alteration of your data
- Any third-party content or services accessed through SHO
SHO's total liability to you for any claim arising from your use of our website or services shall not exceed the amount paid by you to SHO in the 12 months preceding the claim.
Nothing in these Terms and Conditions limits liability for fraud, willful misconduct, or any liability that cannot be excluded by law.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless The Sleep Health Organization, Inc. and its founders, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses including reasonable legal fees arising out of or in connection with your use of our website or services, your violation of these Terms and Conditions, or your violation of any applicable law or the rights of any third party.
11. MODIFICATIONS TO TERMS
SHO reserves the right to modify these Terms and Conditions at any time. When changes are made, we will update the "Last reviewed" date at the top of this page. For material changes, we will make reasonable efforts to notify users via email or a notice on our website.
Your continued use of our website or services following any modification constitutes your acceptance of the updated Terms and Conditions. We encourage you to review these terms periodically.
12. TERMINATION OF ACCESS
SHO reserves the right to suspend or terminate your access to the website or any SHO program at any time, with or without notice, if we reasonably believe you have violated these Terms and Conditions or any applicable law. Upon termination, your right to access SHO content will immediately cease.
Provisions of these Terms and Conditions that by their nature should survive termination including intellectual property, limitation of liability, indemnification, and governing law shall remain in effect.
13. GOVERNING LAW & DISPUTE RESOLUTION
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising from these Terms and Conditions or your use of SHO services shall first be attempted to be resolved through good faith negotiation. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in Burlington, Ontario, Canada, in accordance with the Arbitration Act of Ontario.
Nothing in this clause prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to protect intellectual property rights.
14. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms and Conditions. The remaining provisions shall continue in full force and effect.
15. ENTIRE AGREEMENT
These Terms and Conditions, together with our Privacy Policy and Legal & Disclaimer page, constitute the entire agreement between you and The Sleep Health Organization, Inc. with respect to your use of our website and services, and supersede all prior agreements, representations, or understandings.
16. CONTACT US
If you have any questions about these Terms and Conditions, please contact us directly.
The Sleep Health Organization, Inc.
5063 North Service Road, Suite 100
Burlington, ON L7L 5H6
Canada
Email: [email protected]
Website: www.thesleephealth.org
Privacy Policy: https://www.thesleephealth.org/pages/privacy-policy
Legal & Disclaimer: https://www.thesleephealth.org/pages/legal
Last reviewed: April 2026